Scenario 1: Terminating an employee. Francesca is a supervisor for a small team of male and female employees at a professional health and human services organization. She has been an employee at this office for 3 years, and in the supervisory position for the past 2 years. She is known as a person who follows rules, and treats everyone fairly. Recently Francesca placed an employee on probation for violating a known company policy. The employee has received additional training on this policy and has been given a written warning stating she will be terminated if found violating the policy again. Yesterday another supervisor came to Francesca to report that the employee violated the policy again, which warrants termination. Francesca needs to communicate the termination to the employee. Answer the following questions (In 1-2 sentences) to help formulate your communication strategy. A. Who is the communicator?
B. What is the general communication objective for this scenario?
C. Which communication style(s) (Tell, Sell, Consult, Join) should the communicator use and why?
D. Who is the audience in this communication?
E. What does your audience know, and expect?
F. How do you think the audience feels?
G. Will the audience be biased? If so, will it be positive or negative, and why is there bias?
H. How should Francesca emphasize your message?
I. How should Francesca organize her message? Give an example using the correct channel choice(s) [written, presentation, oral]? ? Scenario 2: Welcoming an employee You are the office manager in a small professional medical office. You have worked at this office for 5 years. You started in an entry-level position and worked your way up to the office manager. You have hired a new employee, Jasmine, who will be working in a clerical position on Monday. Answer the following questions (In 1-2 sentences) to help formulate your commun
ication strategy. A. What is the general communication objective for this scenario?
B. Which communication style(s) (Tell, Sell, Consult, Join) will you use, and why?
C. Describe your audienceÂ’s perception of your credibility?
D. Who is the audience in this communication?
E. What does your audience know, and expect?
F. How will you emphasize your message?
G. How will you organize your message? Which channel choice(s) [written, presentation, oral] should the communicator use for this message, and why?
H. Are there any cultural norms which may affect the communication strategy?
Scenario 3: Your resignation to the position you hold in a company You have been working at a large healthcare facility as a supervisor for the past 2 years. You have always received positive comments on your performance evaluations, and enjoy your current work. However, you recently decided to go back to school to pursue an advanced degree. Due to the scheduling of classes, you will be resigning from your current position. Your manager does not know you were planning to go back to school. Your manager has been extremely busy due to a recent shortage of staff. She rarely has time to talk, and lately has appeared to be overwhelmed. Answer the following questions (In 1-2 sentences) to help formulate your communication strategy. A. Who is the audience in this communication?
B. What is the general communication objective for this scenario?
C. Which communication style(s) (Tell, Sell, Consult, Join) will you use, and why?
D. Describe your audienceÂ’s perception of your credibility.
E. Do you need to persuade the audience? If so, describe what you should include in the communication to persuade the audience.
F. How will you emphasize your message?
G. How will you organize your message? Which channel choice(s) [written, presentation, oral] should the communicator use for this message, and why?