Assessment Task 2 Manage team effectiveness BSBTWK502 Student Declaration To be filled out and submitted with assessment responses ? I declare that this task and any attached document related to the task is all my own work and I have not cheated or plagiarised the work or colluded with any other student(s) ? I understand that if I am found to have plagiarised, cheated or colluded, action will be taken against me according to the process explained to me ? I have correctly referenced all resources and reference texts throughout these assessment tasks. ? I have read and understood the assessment requirements for this unit ? I understand the rights to re-assessment ? I understand the right to appeal the decisions made in the assessment Unit Title Unit Code Student name Student ID number Student signature Date Task Number OFFICE USE ONLY For Trainer and Assessor to complete: ? Student requested reasonable adjustment for the assessment Marking Sheet Completed successfully Did the student satisfactorily: Comments Y N DNS The student has satisfactorily completed and submitted the following: Meeting minutes x 4 in Task 2.1 Complete team table in Task 2.2A Skills and knowledge table in Task 2.2B Team goals, values and behaviours in Task 2.2C Roles and responsibilities with KPIs in Task 2.1D Action Plan in Task 2.3A Strategies to ensure team members have input into planning, decision making and operational aspects of the work team in Task 2.3B Policies and procedures to ensure team members take responsibility for their own work and assist others to undertake required roles and responsibilities in Task 2.3C Processes to ensure that issues, concerns and problems identified by team members are recognised and addressed in Task 2.3D Evidence of team building activity x 3 in Task 2.3E Screenshot of website landing page in Task 2.3F Evaluation of teamwork in Task 2.4 Observation Checklist in Task 2.5 Meeting Summary in Task 2.5 Email to CEO in Task 2.6 ? ? ? The student has actively participated in the activities of: Developing the action plan as a team member Developing the website page as a team member ? ? ? The student has facilitated and led the activities of: Developing the action plan as a task force leader Developing the website page as a task force leader ? ? ? The student has participated in all and lead at least one of the four weekly meetings. ? ? ? The student met with the team to follow-up on the meeting with the CEO (Task 2.6) ? ? ? Demonstrated ability to: Identify team purpose, roles, and responsibilities according to organisational and task objectives Develop performance plans with expected outcomes, key performance indicators (KPIs) and goals for work team This is evidenced by: Meeting minutes week 1, 2 in Task 2.1 Complete team table in Task 2.2A Skills and knowledge table in Task 2.2B Team goals, values and behaviours in Task 2.2C Roles and responsibilities with KPIs in Task 2.1D Action Plan in Task 2.3A ? ? ? Demonstrated ability to: Support team members in meeting expected performance outcomes This is evidenced by: Meeting minutes x 4 in Task 2.1 Action Plan in Task 2.3A Strategies to ensure team members have input into planning, decision making and operational aspects of the work team in Task 2.3B Policies and procedures to ensure team members take responsibility for their own work and assist others to undertake required roles and responsibilities in Task 2.3C Processes to ensure that issues, concerns and problems identified by team members are recognised and addressed in Task 2.3D Evidence of team building activity x 3 in Task 2.3E Screenshot of website landing page in Task 2.3F Evaluation of teamwork in Task 2.4 Observation Checklist in Task 2.5 Meeting Summary in Task 2.5 Email to CEO in Task 2.6 ? ? ? Demonstrated ability to: Develop strategies for facilitating team member input into planning, decision making and operational aspects of team tasks Develop or modify policies and procedures for promoting team member accountability for personal work and team tasks Develop processes for identifying and addressing issues, concerns and problems identified by team members This is evidenced by: Strategies to ensure team members have input into planning, decision making and operational aspects of the work team in Task 2.3B Policies and procedures to ensure team members take responsibility for their own work and assist others to undertake required roles and responsibilities in Task 2.3C Processes to ensure that issues, concerns and problems identified by team members are recognised and addressed in Task 2.3D ? ? ? Demonstrated ability to: Provide feedback to team members on team effort and contributions This is evidenced by: Meeting minutes x 4 in Task 2.1 Evaluation of teamwork in Task 2.4 Email to CEO in Task 2.6 ? ? ? Demonstrated ability to: Encourage team members to participate in and to take responsibility for team activities This is evidenced by: Meeting minutes x 4 in Task 2.1 Evidence of team building activity x 3 in Task 2.3E Evaluation of teamwork in Task 2.4 Email to CEO in Task 2.6 ? ? ? Demonstrated ability to: Support the team in identifying and resolving work performance problems This is evidenced by: Meeting minutes x 4 in Task 2.1 Processes to ensure that issues, concerns and problems identified by team members are recognised and addressed in Task 2.3D Evaluation of teamwork in Task 2.4 Observation Checklist in Task 2.5 Meeting Summary in Task 2.5 Email to CEO in Task 2.6 ? ? ? Demonstrated ability to: Promote work team collaboration through individual behaviour This is evidenced by: Meeting minutes x 4 in Task 2.1 Team goals, values and behaviours in Task 2.2C Evaluation of teamwork in Task 2.4 ? ? ? Demonstrated ability to: Establish and maintain open communication processes with relevant stakeholders This is evidenced by: Meeting minutes x 4 in Task 2.1 Observation Checklist in Task 2.5 Meeting Summary in Task 2.5 Email to CEO in Task 2.6 ? ? ? Demonstrated ability to: Communicate information from line management to the team Communicate and follow-up unresolved issues, concerns and problems raised by team members with line management Address unresolved issues, concerns and problems raised by stakeholders This is evidenced by: Meeting minutes x 4 in Task 2.1 Observation Checklist in Task 2.5 Meeting Summary in Task 2.5 Email to CEO in Task 2.6 ? ? ? When collaborating with the group, the student has actively participated in group work with a substantial contribution that can be assessed individually for all the requirements of this task. ? ? ? Task Outcome: Satisfactory ? Not Yet Satisfactory ? Student Name: Assessor Name: Assessor Signature: Date: Table of Content Student Declaration 2 Task 2 Manage Team and Develop Performance Plan 9 Task 2.1 Team Meetings 14 Task 2.2 Establish the team 21 Task 2.3 Support Team Effectiveness 23 Task 2.4 Evaluation of teamwork 28 Task 2.5 Consultation with the CEO 29 Task 2.6 Meeting and report regarding performance issues 30 Appendix 1 Scenario 31
Task 2 Manage Team and Develop Performance Plan Task summary and instructions What is this assessment task about? You have been recently engaged by XYZ Pty Ltd trading as MMI Professional Education (Appendix 1), as a consultant to lead a task force comprising the HR Manager, the Marketing Manager and the Client Service Manager to develop a series of team-building activities across the organisation. The task force has been given a budget of $ 75,000, and they will have to plan and deliver the team building activities within three months. Having a clear vision of this project task and its structure will help you plan and implement it in simulated work conditions. Your trainer and assessor will provide support and mentorship in the role of the companys CEO. You will work in a team (task force) of max four students. You will both lead the team and be a part of it in the simulated work environment. Take turns playing the role of the consultant (task force leader) when the task requires team collaboration. The trainer and assessor will observe group work and provide feedback on the Marking Sheet. Form or join a team (3-4 students in the team). Document the name of the students in the table below: Student Name Student Name Student Name Student Name You will collaborate with the team (task force) in a simulated work environment to carry out the responsibility of your role as a task force leader relevant to management and leading a team. This assessment focuses on setting up the task force for project success. This includes: Skills and knowledge assessment Training needs assessment Agreed goals, values and behaviours Team building Set-up a website (one page -landing page) to promote the team building activities across the organisation Develop an action plan to establish the team You will: Write the meeting minutes for the weekly team meetings Participate in four weekly meetings, one of which will be observed by the assessor Develop additional documents related to facilitating team cohesion Develop an action plan to set up the team for success and develop the webpage You will have to report on the work above every week during the team meeting. Although you will lead and collaborate with the task force, your assessments work must be individual, and it will be marked as such. This task comprises of the following assessment methods: Product-based ? Direct observation of Role-Play ? Case Study ? Other (specify) ? It has been designed to evaluate your ability to/competency in: Identify team purpose, roles, and responsibilities according to organisational and task objectives Develop performance plans with expected outcomes, key performance indicators (KPIs) and goals for work team Support team members in meeting expected performance outcomes Develop strategies for facilitating team member input into planning, decision making and operational aspects of team tasks Develop or modify policies and procedures for promoting team member accountability for personal work and team tasks Provide feedback to team members on team effort and contributions Develop processes for identifying and addressing issues, concerns and problems identified by team members Encourage team members to participate in and to take responsibility for team activities Support the team in identifying and resolving work performance problems Promote work team collaboration through individual behaviour Establish and maintain open communication processes with relevant stakeholders Communicate information from line management to the team Communicate and follow-up unresolved issues, concerns and problems raised by team members with line management Address unresolved issues, concerns and problems raised by stakeholders Your assessor will be looking for demonstrated evidence of your competency in the above. You are required to address the following: Task 2.1 Team Meetings o Document the weekly team meetings. Task 2.2 Establish the team o Set-up teamwork and identify Task 2.3 Support team effectiveness o Strategies and plan for team effectiveness using a variety of management tools Task 2.4 Evaluation of teamwork o Evaluate teamwork Task 2.5 Consultation with the CEO o Consult with the CEO about team performance Task 2.6 Meeting and report regarding performance issues o Resolve performance issues with the team as discussed with the CEO o Report to the CEO Although the assessment requires group collaboration to simulate a work environment, the assessment submission is individual, and it will be marked as such. What do I need to do to complete this task satisfactorily? submit the completed assessment tasks, according to instructions, complete the tasks with sufficient detail and present them in a professional manner, use your own words and reference sources appropriately, meet the word count where required, use the scenario provided, use the templates provided where required, for your performance to be deemed satisfactory in this assessment task you must satisfactorily address all of the assessment criteria, if part of this task is not satisfactorily completed you will be asked to complete further assessment to demonstrate satisfactory performance. Specifications You must deliver/participate in: Teamwork to complete the action plan and the website page as instructed Team building Team meetings (4 weekly meetings) You must submit to GOALS Meeting minutes Complete team table Skills and knowledge table Team goals, values and behaviours Roles and responsibilities with KPIs Action Plan Strategies to ensure team members have input into planning, decision making and operational aspects of the work team Policies and procedures to ensure team members take responsibility for their own work and assist others to undertake required roles and responsibilities Processes to ensure that issues, concerns and problems identified by team members are recognised and addressed Evidence of team building activity x 3 Screenshot of website landing page Evaluation of teamwork Observation Checklist Meeting Summary Email to CEO Resources and equipment Computer with Internet access Access to Microsoft Office suites or similar software Learning material Scenario for assessment as provided Appendices as provided Relevant policies and procedures as provided Templates as provided Re-submission opportunities You will be provided feedback on your performance by the Assessor. The feedback will indicate if you have satisfactorily addressed the requirements of each part of this task. If any parts of the task are not satisfactorily completed, the assessor will explain why, and provide you written feedback along with guidance on what you must undertake to demonstrate satisfactory performance. Re-assessment attempt(s) will be arranged at a later time and date. You have the right to appeal the outcome of assessment decisions if you feel that you have been dealt with unfairly or have other appropriate grounds for an appeal. You are encouraged to consult with the assessor prior to attempting this task if you do not understand any part of this task or if you have any learning issues or needs that may hinder you when attempting any part of the assessment. Complete the following activities: As a task force leader you will manage and lead the task force (team). This assessment focuses on setting up the team for success. This includes: Skills and knowledge assessment Training needs assessment Agreed goals, values and behaviours Team building Setting-up a website (one page) to promote the team building initiatives within the organisation Develop an action plan to establish the team You will participate in and document four (4) team meetings. You must: Participate in four weekly meetings o Write the meeting minutes for each meeting (Template 1) and make sure they are submitted with your assessment Establish the team: o Form the team o Conduct a knowledge and skills assessment to identify training needs o Determine team goals, KPIs, values and agreed behaviours o Agree on roles and responsibilities The above will be discussed and agreed on during the first meeting with the team (week 1). Complete the following activities in collaboration with the team: o Develop an action plan to establish the team for project success (week 2) o Develop the webpage in collaboration with the team (from week 2 to week 4) o Develop strategies to ensure team members have input into planning, decision making and operational aspects of work team (week 2) o Develop policies and procedures to ensure that team members take responsibility for own work and assist other to undertake required roles and responsibilities (week 3) o Develop processes to ensure that issues, concerns and problems identified by team members are recognised and addressed (week 3) o Plan for and perform a team-building activity (planned in week 2 and delivered in week 3) o Finalise the webpage and the action plan (by week 4) The above will be discussed, agreed an
d worked on during the second, third and fourth meeting with the team (week 2-4). The trainer and assessor will observe your weekly work with the team and provide feedback in the marking sheet. The trainer and assessor will play the role of the CEO and may communicate key information to the team leader to be passed to the team during the meeting. Evaluate teamwork Please refer to Appendix 1 for information about the organisation. Task 2.1 Team Meetings You are required to attend and participate in a team meeting every week, for 4 weeks. Each week one of your team members will be the designated task force leader. These meetings are designed to help you decide together what needs to be done, how it will be done, and who is responsible for what. It will also be the opportunity to catch up on previous tasks, and it should result in an action plan for the following week. You will minute each meeting (Template 1). All meeting minutes must be submitted with your assessment. The trainer and assessor will observe your weekly work with the team and provide feedback on the marking sheet. The trainer and assessor will play the role of the CEO and may communicate key information to the team leader to be passed to the team during the meeting. The communication must be recorded in the meeting minutes. You must address the following: Week 1 ? Determine team goals and how the team can achieve those goals. (Task 2.2C) ? Determine team values and agreed on behaviours. (Task 2.2C) ? Determine skills gaps and training needs. (Task 2.2B) ? Determine outcomes, outputs and KPIs for each team member for example, determine agreed responsibilities, quality standards, and how performance quality or achievement of tasks will be measured. (Task 2.2D) ? Discuss and document any issues, concerns or problems regarding work performance (it is important that you document them as they will be used in assessment AssessmentTask 3) ? Other items Complete the Meeting Minutes week 1 Template 1. Week 2 ? Progress reports on work that has been completed. ? Status of action items from previous week. ? Start to develop the webpage. ? Develop an action plan to establish the team for success. (Task 2.3A) ? Develop strategies to ensure team members have input into planning, decision making and operational aspects of work team. (Task 2.3B) ? Prepare a team building activity for the following week. Describe it and explain why you chose it. ? Discuss and document any issues, concerns or problems regarding work performance (it is important that you document them as they will be used in Assessment Task 3). ? Other items Complete the Meeting Minutes week 2 Template 1. Week 3 ? Progress reports on work that has been completed. ? Status of action items from previous week. ? Develop policies and procedures to ensure that team members take responsibility for own work and assist others in undertaking required roles and responsibilities. (Task 2.3C) ? Develop processes to ensure that issues, concerns and problems identified by team members are recognised and addressed. (Task 2.3D) ? Conduct the team building activity. Provide evidence (3) of the team building activity. Evidence may include pictures/video of the team undertaking the team building activity or feedback from the team on the outcome of the activity. (Task 2.3E) ? Discuss and document any issues, concerns or problems regarding work performance (it is important that you document them as they will be used in Assessment Task 3). ? Other items. Complete the Meeting Minutes week 3 Template 1. Week 4 ? Progress reports on work that has been completed. ? Status of action items from previous week. ? Finalise the webpage -landing page. (Task 2.3F) ? Discuss and document any issues, concerns or problems regarding work performance (it is important that you document them as they will be used in Assessment Task 3). ? Lessons learned ? Other items. Complete the Meeting Minutes week 4 Template 1. Your assessor will observe your weekly meetings to ensure that you are participating in the meeting and facilitating teamwork. This is an assessable task, and the trainer and assessor will observe and evaluate your performance during the meeting. Duration of the meeting: 30 40 minutes. If you are absent from class, liaise with your facilitator to make alternative arrangements. Use the templates below as a reference for your meeting agendas and document the meeting minutes each week. Add items title and add additional rows if needed. Please note that you will have to write the meeting minutes each week and ensure they are submitted with your assessment. Template 1 -Meeting Minutes Meeting Minutes Week 1 Date and Meeting Number Attendees This weeks team leader Team goals, values and behaviours Skills gaps and training needs Outcomes, outputs and KPIs for each team member Issues and concerns about work performance Communication from CEO Item Item Action items Action Item Responsibility Meeting Minutes Week 2 Date and Meeting Number Attendees This weeks team leader Status of action items Progress report Issues and concerns about work performance Team Building Activity for week 3 (planning) Communication from CEO Strategies to ensure team members have input into planning, decision making and operational aspects of work team Action Plan. Item Item Action items Action Item Responsibility Meeting Minutes Week 3 Date and Meeting Number Attendees This weeks team leader Status of action items Progress report Issues and concerns about work performance Team Building Activity Communication from CEO Policies and procedures to ensure that team members take responsibility for own work and assist other to undertake required roles and responsibilities. Processes to ensure that issues, concerns and problems identified by team members are recognised and addressed Item Item Action items Action Item Responsibility Meeting Minutes Week 4 Date and Meeting Number Attendees This weeks team leader Status of action items Progress report Issues and concerns about work performance Finalisation activities (Webpage and action plan) Lessons Learned Communication from CEO Item 7 Last meeting follow-up Action items Action Item Responsibility Task 2.2 Establish the team Address the following using the tables provided. A) Form a team of 3-4 students to collaborate with when working on the following work tasks: 1. development of an action plan to build the team for project success 2. development of one-page website landing/home page using a free website design tool such as Wix and fill in the table below with your team name and the name of each team member: Team Name Team members name Team member 1 Team member 2 Team member 3 Team member 3 B) In consultation with the team, determine what skills and knowledge each team member will bring to the team to support project success and the development of the website. Discuss and action the work tasks below during your first meeting with the team. Note: your team will have to develop the website (just a home page/landing page for the purpose of this assessment) using a free website platform such as wix. The landing page must include the content for the following topics/sections: About team building (importance) Overview of Team building activities organised for all staff Schedule of team building activities News Pages (visible in the website menu but inactive) must include: Home About Schedule and booking Contact HR Please note that you will have to submit a screenshot of the landing page as evidence that the team developed the webpage. Identify training needs for each team member based on a gap analysis. Team Member Name Skills and knowledge needed to support project success and the development of the website (8-10 key skills and knowledge) Skills and knowledge gaps (Training needs) C) Document your team goals (3 goals with 1 KPI each), values (4-6) and agreed behaviours (5-8) as discussed in Meeting 1 (Task 2.2). Team goals with KPIs Goal KPI Team values Agreed behaviours D) Document roles and responsibilities with associated KPIs for each team member (3 KPIs/each team member) as discussed and agreed in Meeting 1 (Task 2.2) Team Member Role and responsibilities KPIs Task 2.3 Support Team Effectiveness A. With your team, develop an action plan (Template 2) to establish and develop the task force for success. The plan must include all the following: Introduction Resources required to deliver the required tasks Key Performance Indicators Risk plans Action plan for implementation The plan may address, for example: Training Team building activities Initiatives for cross-functionality Enhancing communication with senior management Sustainability initiatives Work-life balance Emotional and cultural intelligence Template 2 -Action Plan to establish and develop the team for success Introduction: Write the introduction to the action plan, including background information about the organisation and an overview of the task forces project. (50-100 words) Determine the resource requirements to implement the action plan to establish and develop the team for project success . Required Resources Human resources (2-3) Physical resources and services (5-6) Overall budget ($15,000-$20,000) Develop at least three Key Performance Indicators (KPIs) to measure the success of the action. (3 KPIs) KPIs KPI 1 KPI 2 KPI 3 Identify two risks to implementing the action plan and develop a risk treatment plan for each risk. Use the tables provided below. o Risks must include: ? One risk due to employee underperformance. ? One risk due to a breach of health and safety compliance responsibilities. Risk Treatment Plan 1 Risk identified: Risk Treatment strategy By when By whom Risk Treatment Plan 2 Risk identified: Risk Treatment strategy By when By whom Determine the actions for the implementation of the action plan. Use the template provided below to complete your answers. o In your plan include: ? Three objectives ? Two performance measures for each objective ? Two tasks relevant to each objective Action Plan Objectives: Performance measures Tasks: 1 Objective 1 ? Metric 1 ? Metric 2 ? Task 1 ? Task 2 2 Objective 2 ? Metric 1 ? Metric 2 ? Task 1 ? Task 2 3 Objective 3 ? Metric 1 ? Metric 2 ? Task 1 ? Task 2 B. Develop strategies to ensure team members have input into planning, decision-making, and operational aspects of the work team. Develop at least three strategies and document them in the table below. (50 100 words per strategy) Strategies to ensure team members have input into planning Strategy 1 Strategy 2 Strategy 3 C. Develop policies and procedures to ensure team members take responsibility for their work and assist others in undertaking required roles and responsibilities. Develop one high-level policy and two procedures and write them in the table below. (100-150 words in total) Policies and Procedures Policy Procedure 1 Procedure 2 D. Develop processes to ensure that issues, concerns and problems identified by team members are recognised and addressed. Develop at least two processes and write them in the table below. (100 words in total) Processes Process 1 Process 2 E. Provide evidence (3) of the team building activity. Evidence may include pictures/video of the team undertaking the team building activity or feedback from the team on the outcome of the activity. Copy and paste the evidence in the space provided below: F. Provide a screenshot of the completed website (home/landing page only for the purpose of this assessment): Task 2.4 Evaluation of teamwork Reflect on your work with the team, and document how you performed each of the requirements specified in the table provided below (40-80 words/item), give a specific example for each requirement: Teamwork Requirements Reflection How did you provide feedback to team members to encourage, value and reward individual and team efforts and contributions? How did you encourage team members and individuals to participate in and to take responsibility for team activities, including communication processes? How did you support the team in identifying and resolving work performance problems? How did you ensure your contribution to work team serves as a role model for others and enhances the organisations image for all stakeholders? The CEO (played by your trainer) will observe team meetings and evaluate the teams performance to ensure that each team member meets the above requirements. Task 2.5 Consultation with the CEO This task is a Role-Play that requires you to: Meet with the CEO (played by the trainer and assessor in a simulated work environment) to discuss team performance issues and teamwork. Follow these steps: Schedule a time with the trainer and assessor (CEO) to meet in week 5 of class. The meeting will be a role-play in which your trainer will play the part of the CEO, and you will consult with them about team performance This is an assessable task, and the trainer and assessor will observe and evaluate your performance during the meeting. Duration of the meeting: 10-15 minutes. If you are absent from class, liaise with your trainer to make alternative arrangements. Discuss your solutions to improve team performance and achieve team goals. During your consultation: o Discuss the issues, concerns or problems regarding work performed in Task 2.1-2.3. o Suggest formal and informal learning opportunities to support the team and individual team members Note suggestions from the CEO (the assessor) to implement with team/individual team members. Note any information provided by the CEO to be given to team members. Summarise the content of the meeting (100-150 words) in the space provided below: Meeting Summary Issues, concerns or problems regarding work performed in Task 2.1-2.3. Recommended formal and informal learning opportunities to support the team and individual team members Advice from CEO Communication to team members (from CEO) Task 2.6 Meeting and report regarding performance issues After your consultation with the CEO, meet with your team to resolve performance issues as discussed with the CEO and communicate information from management to your team. The trainer and assessor will validate that the meeting took place on Marking Sheet. Write an email to the CEO (Template 3) about the resolution of team performance issues: Describe how you maintained an open communication process between stakeholders (the CEO, team). Explain the solutions that were implemented regarding the issues, concerns or problems discussed with the CEO and further discussed in your team meeting. Report back to the CEO about any further issues or problems that have arisen or any issues that remain unresolved. The email text should be in grammatically correct English, written in an appropriate (polite, business-like) style. (80-150 words) Template 3 -Email Email to CEO To: Cc: Bcc: Subject: Date email is sent: Attachments: Appendix 1 Scenario The company XYZ Pty Ltd, trading as MMI Professional Education, is an Australian boutique education provider in Melbourne Registered Training Organisation -RTO), offering VET accredited and non-accredited business courses to corporate clients and to local clients (domestic students). MMI was founded in 1998 by brothers Mark and Andrew White, who built the company to become a quality RTO with major accounts in Melbourne, Sydney, and Brisbane. Mark Brown sold his shares to his brother Andrew who is the current chairman of the company. The education provider is centrally located in Collins Street, Melbourne CBD, with state-of-the-art facilities: o Administration and Management Offices (including the main boardroom, 2 meetings rooms and a computer lab with 20 PCs) on Level 45 o 15 Classrooms, kitchenette, client lounge room and a trainers room on Level 46 Corporate training is mainly non-accredited and delivered at the clients premises around Australia, but it can also be catered for at Collins Street. Corporate clients include major Bank groups, National Management Consultancy firms, Manufacturing companies and Government agencies. Accredited courses are delivered in Collins Street with a combination of face to face and online training delivery. The accredited courses are the Diploma of Business and the Diploma of Project Management. MMI has a current capacity to enrol 500 clients; curre