Case Study: Tix-Box Cassie has worked for the last three years for Tix-Box, a ticket sales company based in Brick Lane. She started with the company in the role of Box Office Assistant. A year ago, as Cassie had achieved excellent sales and demonstrated top-class customer service skills, she was promoted to the role of Assistant Box Office Manager. In common with her 11 colleagues Cassie works a five-day shift pattern from Monday to Saturday. As part of her duties she answers telephone queries, describes events and venues, advises on seating and other matters and takes payment by credit or debit card. She records data on a computerised booking system using her own login profile. The Box Office Manager, Deborah, has universal access via her administrator login. It is a busy office but at certain times (such as the first few hours of the booking period for a particularly popular show or artist) bookings come in so fast that the work can be very stressful for Cassie and her colleagues. The Head of Finance, Edward, receives a sales report every month. As well as giving financial figures the report gives a breakdown of each staff members ticket sales. In 2012 the company were hired to handle bookings for the Merlinspike Festival, an alternative arts event held in Devon over five days in May. The headline acts were Adelaide, The Rollright Stones and eco-rappers Gandalf and the Hobbits. Demand for tickets was unprecedented and Tix-Box had to take on extra staff in order to handle the large number of bookings. After the event the festival organisers contacted Tix-Box because secur
ity staff had noticed overcrowding in parts of the festival site. An investigation showed that the number of tickets collected by security staff was more than the number allocated to Tix-Box. The discrepancy amounted to 250 tickets. Deborah subsequently carried out an audit which revealed that, during the relevant booking period, printer records showed an unusually large number classified as either rejected or printer-test tickets. When Deborah cross-referenced the printer data with the computer terminal data she found Cassies log-in details. The total number of anomalous tickets was 203. Deborah prepared a report for Edward. Having read the report, Edward called Cassie to his office. Cassie vehemently denied that she had done anything wrong. There was a heated exchange which ended with Edward saying: Get out. I dont ever want to see you here again. A few minutes later Cassie left the Tix-Box building. Tix-Box has recently received an ET1 form in which Cassie claims that she has been unfairly dismissed. Question: Advise Edward on the merits of Cassies claim. You must explain the legal issues relating to the unfair dismissal claim and advise Edward whether or not Cassie potentially has a case.Page 3 of 3 In your answer you are required to refer to the relevant legislation and case law. ASSESSMENT CRITERIA FOR EMPLOYMENT LAW COMPONENT (Use this as a checklist before submission) ? Clear explanation of the relevant law including case law ? Application of the law to the case study ? good structure and clear presentation ? Relevant conclusions and recommendations