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Describe your audience. Consider how the organization feels about the mistake and how this might impact their response to your email. Also consider your relationship with the group as your partner, rather than an employee.

Describe your audience. Consider how the organization feels about the mistake and how this might impact their response to your email. Also consider your relationship with the group as your partner, rather than an employee. Your Topic: Practice solving the mailing mistakeAssignment Details: 3 Ps In Practice (10th ed., Chapter 4, page 124)
3Ps in Practice Solving the Mailing Mistake
Purpose
As the head of enrollment at Fordham University, you were embarrassed about
acceptance letters mistakenly sent to students, and you want to make sure this never
happens again. You decide to write an email to the director of SAS to start the
conversation.
Please provide short answers for the following questions, then prepare an email message to the SAS director.
Process
1. What is the purpose of your message?
2. Describe your audience. Consider how the organization feels about the mistake
and how this might impact their response to your email. Also consider your
relationship with the group as your partner, rather than an employee.
3. How will you brie

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fly explain your purpose? Try to summarize the issue in a
couple of sentences.
4. How will you share the responsibility without taking full responsibility or blaming
SAS? This is a delicate balance.
5. What next steps will you propose? How will you encourage the director to
respond?
6. What will you use as your subject line?
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