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BSBADM502 Manage meetings Project – Prepare, conduct and follow up meeting STUDENT NAME:STUDENT ID: (if applicable)DOB:ASSESSMENT DATE:STUDENT DECLARATION:? I certify that this is my own work.STUDENT’S SIGNATURE: ASSESSOR’S NAME:ASSESSOR’S COMMENTS:? SATISFACTORY? NOT YET SATISFACTORYASSESSOR’S SIGNATURE:DATE: ASSESSMENT INSTRUCTIONS Please complete the student details section. This Assessment consists of 3 Parts: Part A requires you to prepare for a management meeting to discuss a number of issues as outlined on the next page. Part B requires you to conduct a meeting with 5 stakeholders, described in Part A, or as determined by your trainer. Part C requires you to follow up on the meeting including processing and distribution of minutes, reporting and follow-up on allocation of tasks. This assessment is one form of assessment type that is used to collect evidence and will count towards gaining competence toward this unit. To demonstrate competence each part of this project must be addressed. When you have completed all tasks, check your work before submitting. Please note once the assessor has marked your work they will provide you with feedback. You will be required to complete other relevant assessment tasks for this unit. Part A Plan and prepare for a management meeting Background Information You are the HR manager of a 300 bed hotel in the CBD. It is your job to organise the next management meeting which you will need to conduct in 10 days. The meeting is attended by the Executive chef, Maître’D, Function Manager, Chief Concierge and the Exec. Housekeeper. The following issues have arisen and the GM has asked you to deal with these during the next meeting and ensure all of these will be addressed satisfactorily: Several wait staff from different ethnic backgrounds have complained that they are referred to as “camel drivers” and “Mountain Shepherds” on several occasions by 3 of the chefs during service.The GM was told by GMs from other hotels that a number of suppliers increasingly were offering cash incentives to department heads in return for choosing their products. Although there is no apparent indication for this in the organisation at present, the GM would like to see the ethical standards expected from staff re-enforced.During the past month there have been several light accidents in the housekeeping and front office areas which included slips and falls due to cluttered floor space in the back office area and the storage areas for linen and chemicals. As a result the WHS code of practice needs to be re-visited and the duties of department heads as well as procedures established.During the past month 2 guests have expressed concerns about privacy and security procedures in place at the hotel: in one instance a call from an outsider was received enquiring about the stay of his “wife” and her room number and as result these details were provided by reception [the caller was the ex-husband and was subject to a restraining order]; in the 2nd instance 2 young females had returned to the hotel from a night out and were followed by a strange guy who followed them into the lobby. Once they had entered the lift he approached reception and claimed he was the brother of one of the ladies and was readily provided with the room number upon which he accessed the floor and attempted to gain entry to the complainants’ room. The police was called. Your Task Develop an agenda addressing that covers all aspects of the meeting purpose.Source the relevant legislation that covers the aspects of the issues outlined above which need to be addressed during the meeting.Prepare the information for a presentation to the meeting participants to enable informed discussion at the meeting. This will be used in Part B, “Conducting the Meeting”.Schedule the meeting and write a notification of the meeting for the designated participants and provide a timeline by when participants will be notified.Prepare all correspondence to send to the participants before the meeting.Arrange in advance for one of the meeting participants to accurately record the minutes of the meeting.Obtain 2 different quotes ($ 20.00 per person maximum) for a light lunch with a vegetarian option for the meeting and attach the details to this assessment.Detail the special requirements needed e.g. audio-visual equipment or special needs due to disability (based on the needs of your chosen attendees as outlined in the instructions) Part B Role play and conduct the meeting You are to chair the meeting in accordance

with meeting protocol. This must include the following: Use the prepared agenda for the meeting.Provide a brief with the conventions that will apply for the meeting to participants including goals and conduct.Conduct the meeting within the agreed times as per the agendaBrief minute taker on method for recording minutes and ensure accurate minute taking is undertakenEncourage open and constructive communication by using appropriate interpersonal and communication styles Control the behaviour of members e.g. dominating members or lack of response from participantsGive all participants the opportunity to contributeDeal with issues at the meeting e.g. conflict managementPresent information and ideas clearly and concisely Part C Follow up meeting outcomes Write an analysis of the meeting and include: Provide a short self evaluation for the meeting you have conducted. Often we undertake a task and we realise, once we have finished that some aspects worked well, or not so good or just did not feel right. Provide a self valuation for your meeting: Give an account of how you would conduct yourself differently as the chair of any future meetings. Describe both the mistakes and the positive contributions that you made during the meeting and analyse how they impacted on the dynamics and progress of the meeting. Complete the final version of the minutes taken during the meeting, confirm the details are correct and sign the document. Attach a copy to this assessment task Include if appropriate a work schedule with tasks prioritised and actioned of any necessary issues arising from the meeting and outline the requirements for each participant. Attach a copy to this assessment task Write all correspondence that you would distribute to the senior management team regarding the outcomes of the meeting and provide details for the filing requirements for all documentation relevant for this particular meeting. BSBADM502 Manage meetings ­_ Marking Guide Project – Prepare, conduct and follow up meeting Part A CriteriaS/NYSDateS/NYSDateComment/InitialPart ADevelops an agenda that meets the purpose of the meetingThe agenda lists each action itemThe agenda provides for sufficient time allocationsThe time slots are sufficient to deal with the nature of agenda issuesThe agenda states the location and timeThe agenda lists the participantsA notification is prepared – concise and correct with detailsThe notification timeline suggested for posting is adequate/timelyThe correct or suitable reference sources for information related to the following topics are sourced: Bullying/Harassment Racism Code of Ethics/Ethical Standards WHS act /Code of Practice/Security Privacy LegislationAny supporting correspondence is complied where applicableAn arrangement for minute taking is arranged and details attached2 quotes for lunch catering are suppliedThe specific details for special requirement/equipment are outlined: (list) 1. 2. 3. 4. 5.Any requirements for special needs provisions are identified and outlined: 1. 2. 3. Part B CriteriaS/NYSDateS/NYSDateComment/InitialPart AThe meeting area is set up suitable for the meeting styleThe equipment set-up is sufficient and meets requirementsAny special needs requests have been arranged and are in placeThe agenda is availableThe minute taker is clearly briefed as to recording requirements/formatSupport materials are available/spare hand-outs availableThe student provides a suitable welcome and introductionThe goals are clearly identified and communicatedThe basic rules for conduct and processes are explainedThe agenda points are followed within given timelinesThe information provided is clear and succinctThe student keeps participants engagedThe student recognises potential for discussion points/Queries/QuestionsParticipants are given the opportunity to contributeContributions are encouraged in an organised mannerEach source identified from part A is displayed, referenced and used as a basis for each agenda item: Bullying/Harassment Racism Code of Ethics/Ethical Standards WHS act /Code of Practice/Security Privacy LegislationAny conflict or potential for conflict is dealt with in a calm, objective mannerThe capture of recording of minutes is confirmed from time to timeActions are determined for each agenda itemActions are clearly defined in terms of requirements/format and timelinesActions are agreed upon by/with each participantAll items are summarised and confirmedFollow-up measures and further meeting/communication points are defined.The meeting is closed according to given protocols or as instructed.